How do I make a call on the desktop app?

Steps:

Click the Phone icon to open the dialer
Enter a number or select a contact from your directory
Click Call to connect

You can also drag a contact directly into the dialer to call instantly.

How do I add someone to an active call?

Steps:

While on a call, click Invite people to the call
Select a contact from the list or
Drag a contact into the active call window

This allows you to turn a call into a group or conference call.

How do I transfer a call?

Steps:

Click the Transfer button during the call
Choose where to transfer the call:

Another user or number
A queue or ring group
Voicemail
Select Blind or Supervised transfer

You can also drag the caller to another contact to transfer quickly.

Can I switch devices during a call?

Steps:

Click Switch device during the call
Select another registered device (mobile app, desk phone, etc.)
The call will continue on the selected device

No need to hang up or redial.

How do I access chat on desktop?

Steps:

Click the Chat icon

Select an existing chat or group on the left

Type your message and press Enter

You can also send files, images, emojis, or voice messages.

How do I create or manage group chats?

Steps:

Click Create group in the Chat section

Set a group name and select participants

Click Create to start the group

Admins can view participants and manage the group from Chat Info.

What should I do if chat messages aren’t syncing?

Steps:

Open the affected chat

Click the ⋮ menu

Select Re-sync entire chat history

This forces the chat to update across all devices.

How do I view SMS messages on desktop?

Steps:

Click the SMS icon

View your SMS history synced across devices

SMS access requires an assigned SMS number on your account.

How do I start a meeting?

Steps:

Click the Meeting icon

Choose Start instant meeting or

Join an existing meeting using a meeting number

Meetings can be public or private.

How do I schedule a meeting?

Steps:

Click Schedule Meeting

Set the meeting subject, time, and duration

Add participants or co-organizers

Click Schedule

Participants receive email notifications automatically.

Where can I find my meetings or recordings?

Steps:

Click the Meetings icon

Open the Meeting List for upcoming meetings

Open the Recording List to access saved recordings

All meetings and recordings are stored here.

How do I record a meeting?

Steps:

Click Record during the meeting

Confirm recording options (video or audio only)

Look for the recording indicator to confirm it’s active

Recordings are saved automatically.

How do I manage participants during a meeting?

Steps:

Open the Participants list

Mute participants or lower raised hands

Remove participants if needed

Only organizers and co-organizers have full controls.

How does screen sharing work?

Steps:

Click Share Screen

Choose to share your full screen or a specific window

Use Pause, Stop, or New Share as needed

You can also grant remote control to another participant.

Can I change layouts or focus on one speaker?

Steps:

Toggle between Grid view or Speaker view

Double-click a participant to pin them

Unpin to return to normal view

This helps focus attention during meetings.

How-to Bookle_Desktop-App-Commu…

Download the recommended VoIP or softphone app (we’ll specify which one in your welcome email). Open the app, enter your username, password, and SIP domain, then tap “Register.” You’re ready to make and receive business calls from anywhere.

Start by checking your internet connection and ensuring the phone is powered on and connected to the correct port. If your internet is working, try rebooting the phone and router. If the issue persists, contact L4 Telcom support for same-day assistance.

Choppy or dropped calls usually point to a network bandwidth issue. Try closing unused apps or devices using Wi-Fi. L4 Telcom can also perform a network quality test to optimize your call routing and ensure clear, consistent connections.

If your phone shows no dial tone, double-check the ethernet cable connection and power source. A quick restart of your VoIP device often restores service. If it doesn’t, our tech team can remotely check your PBX configuration.

Confirm your username and password are correct and that your browser is updated. If you’ve forgotten your password, use the “Forgot Password” link or reach out to L4 Telcom’s support team to reset your access securely.

This could be related to call forwarding settings, Do Not Disturb mode, or your PBX routing configuration. Our support team can walk you through step-by-step adjustments or make the fix remotely.

Hold down the “OK” or “Menu” button (depending on your model) until prompted to confirm a factory reset. Be sure to contact L4 Telcom support before doing this if your phone is part of a shared business system—we can guide you to prevent data loss.

Check your voicemail box to ensure it’s not full. Also verify your email notification settings if voicemails are forwarded digitally. Our support team can sync your voicemail setup across all devices.

Yes. Restart your modem/router, close any unnecessary internet programs, and plug your VoIP phone directly into your main router. If call quality still doesn’t improve, L4 Telcom can analyze your network to identify and resolve interference.

Run a VoIP speed test (you can request one from L4 Telcom). You’ll need at least 100kbps per call and low latency. We can provide a free network assessment to help optimize your call performance.

First, check your power and internet source. If your network is online, the PBX may just need a quick reboot. If your business still can’t receive calls, contact L4 Telcom Support for immediate remote troubleshooting or on-site service.

Contact L4 Telcom support, and we’ll provision a new extension for your team member, complete with their voicemail, forwarding rules, and permissions. If you have admin access, we can walk you through adding users directly in your PBX portal.